How to Improve AI Agent Accuracy
Learn effective strategies to enhance AI agent accuracy, ensuring better customer interactions and streamlined operations with quality data and human oversight.
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Step-by-Step Guide to CRM API Integration
Learn how to seamlessly integrate CRM APIs to automate workflows, enhance customer service, and optimize data management for your business.
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AI-Human Collaboration: Best Practices for Helpdesks
Explore best practices for effective AI-human collaboration in helpdesks, enhancing efficiency and customer satisfaction through clear role definitions.
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How AI Automation Scales Support, Saves Money
Explore how AI automation transforms customer support by enhancing efficiency, reducing costs, and improving service availability.
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5 Ways AI Reduces Customer Support Costs
Explore how AI reduces customer support costs by automating tasks, providing 24/7 service, and enhancing agent productivity.
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AI vs Human Agents: Cost Breakdown
Explore the cost advantages of AI over human agents in customer service and understand how a hybrid model can maximize efficiency and savings.
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How Feedback Loops Improve AI-Human Collaboration
Explore how feedback loops enhance collaboration between AI and humans, leading to improved accuracy, customer satisfaction, and teamwork efficiency.
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15 Reasons Why AI-Powered Live Chat Support is the Game-changer Your Business Needs
Live chat powered by AI installed on your website can be a gamechanger for customer communications - we summarise why in 15 reasons.
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The Rise of the AI Helpdesk: Revolutionizing Customer Support
How AI Helpdesks and AI Agents can help support teams manage rising volumes of customer enquiries without increasing costs
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How to add OpenAI Assistants to your website or WhatsApp
This blog describes how you can create your own AI Assistant using Assistants from OpenAI, and how to connect it to your website and WhatsApp channel
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The AI-Powered Chatbot Revolution: How Large Language Models Are Transforming Customer Service
How LLMs and generative AI has dramatically improved the capability of customer service chatbots
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How to increase productivity by upgrading to the WhatsApp Business API
The WhatsApp Business App is a great communications tool to engage with your customers, but as volumes rise, it can be a challenge to keep on top of messages and chats. Upgrading to the WhatsApp Business API can help you handle more interactions and provide a better customer experience.
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Why mobile messaging is your new sales channel
Messaging apps now reach more people than social media:Because of this, messaging is now ranked the number 1 channel customers want to use to engage
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How to reduce your outstanding Xero invoices in 4 easy steps
It's been a tough year for maintaining healthy cashflow. Covid-19 has flattened the sales forecasts of many companies, and difficulty in moving transactions online
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SMS payments - the benefits of text to pay
Is your business struggling to get your invoices paid on time? When your accounts receivable process isn’t able to
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Why businesses should get serious about texting
When was the last time you answered a phone call? From somebody you didn’t know?Automatically answering a call is becoming a lost habit, and making
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Making WhatsApp work for small businesses
It's tough attracting customers’ attention nowadays. Whether you’re pitching your latest product or providing essential support, using traditional
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How new messaging services can give your business the competitive edge
We now live in a mobile-dominated economy. 50% of the world’s population owns a smartphone, and this is forecast to grow to 80% over the next four years
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6 reasons why invoices sent by text get paid faster
The effect of Coronavirus on company finances has been stark, hitting orders and revenues for many types of businesses.This has highlighted the importance of
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How to descope PCI DSS compliance whilst improving your customer experience
A successful sales team needs to be good at turning customers into revenue.Straightforward enough if the customer walks through your door, makes a purchase
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Conversational data – what it is, and how to use it to increase your mobile sales
Direct messaging is more and more popular for businesses looking for a more effective way to connect with their mobile customers. But the move to
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How sending a text can improve your cashflow
The Coronavirus pandemic has created business illness in the form of reduced orders and dwindling revenues, and has forced a new emphasis on digitization and
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5 things every SME should know about Open Banking payments
1. There are no card feesOpen Banking payments are made straight from your customer’s bank account to yours. Taking out the payment processor eradicates
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