Converso Blog

September 18, 2023
September 18, 2023

The AI-Powered Chatbot Revolution: How Large Language Models Are Transforming Customer Service

How LLMs and generative AI has dramatically improved the capability of customer service chatbots

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July 21, 2023
July 18, 2023

How to increase productivity by upgrading to the WhatsApp Business API

The WhatsApp Business App is a great communications tool to engage with your customers, but as volumes rise, it can be a challenge to keep on top of messages and chats. Upgrading to the WhatsApp Business API can help you handle more interactions and provide a better customer experience.

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July 8, 2022
October 28, 2022

Making WhatsApp work for small businesses

It's tough attracting customers’ attention nowadays. Whether you’re pitching your latest product or providing essential support, using traditional

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January 17, 2022
October 28, 2022

SMS payments - the benefits of text to pay

Is your business struggling to get your invoices paid on time? When your accounts receivable process isn’t able to

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December 3, 2021
October 28, 2022

Why mobile messaging is your new sales channel

Messaging apps now reach more people than social media:Because of this, messaging is now ranked the number 1 channel customers want to use to engage

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December 3, 2021
October 28, 2022

How to reduce your outstanding Xero invoices in 4 easy steps

It's been a tough year for maintaining healthy cashflow. Covid-19 has flattened the sales forecasts of many companies, and difficulty in moving transactions online

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December 3, 2021
October 28, 2022

Why businesses should get serious about texting

When was the last time you answered a phone call? From somebody you didn’t know?Automatically answering a call is becoming a lost habit, and making

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December 3, 2021
October 28, 2022

How new messaging services can give your business the competitive edge

We now live in a mobile-dominated economy. 50% of the world’s population owns a smartphone, and this is forecast to grow to 80% over the next four years

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December 3, 2021
October 28, 2022

6 reasons why invoices sent by text get paid faster

The effect of Coronavirus on company finances has been stark, hitting orders and revenues for many types of businesses.This has highlighted the importance of

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December 3, 2021
October 28, 2022

How to descope PCI DSS compliance whilst improving your customer experience

A successful sales team needs to be good at turning customers into revenue.Straightforward enough if the customer walks through your door, makes a purchase

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December 3, 2021
October 28, 2022

Conversational data – what it is, and how to use it to increase your mobile sales

Direct messaging is more and more popular for businesses looking for a more effective way to connect with their mobile customers. But the move to

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December 3, 2021
October 28, 2022

How sending a text can improve your cashflow

The Coronavirus pandemic has created business illness in the form of reduced orders and dwindling revenues, and has forced a new emphasis on digitization and

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December 3, 2021
October 28, 2022

5 things every SME should know about Open Banking payments

1. There are no card feesOpen Banking payments are made straight from your customer’s bank account to yours. Taking out the payment processor eradicates

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