Special Early Access pricing!
Ends November 30th 2025

Simple and flexible pricing.

Our AI conversation centre enables you to deploy AI and human agents across multiple channels and workspaces.
Choose one of our AI agent templates or connect to a third party platform.    

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Free

$0/month

Plus $199 one-off onboarding charge

For micro businesses and trial users

Everything in Helpdesk plus:

Upto 2 users

Upto 500 contacts

Webchat channel

1 x workspace

Upto 500 conversations history

Deploy single AI agent

Email support

Pro

$19/month

For professional teams and small businesses

Upto 10 users

Upto 10,000 contacts

Webchat and WhatsApp channels

5 x workspaces

Upto 10,000 conversations history

Deploy multiple AI agents

Livechat and email support

Business

$49/month

For growing SME businesses

Upto 30 users

Upto 30,000 contacts

Webchat and WhatsApp channels

20 x workspaces

Unlimited conversation history

Deploy multiple AI agents

Livechat and email support

Free

$0/year

Plus $199 one-off onboarding charge

For micro businesses and trial users

Everything in Helpdesk plus:

Upto 2 users

Upto 500 contacts

Webchat channel

1 x workspace

Upto 500 conversations history

Deploy single AI agent

Email support

Pro

$171/year

For professional teams and small businesses

Upto 10 users

Upto 10,000 contacts

Webchat and WhatsApp channels

5 x workspaces

Upto 10,000 conversations history

Deploy multiple AI agents

Livechat and email support

Business

$441/year

For growing SME businesses

Upto 30 users

Upto 30,000 contacts

Webchat and WhatsApp channels

20 x workspaces

Unlimited conversation history

Deploy multiple AI agents

Livechat and email support

Features

WhatsApp


Connect via WhatsApp Business API

Connect a WhatsApp Business Account for each workspace

Usage charged at standard WhatsApp rates

AI agents


Add our customer support and lead gen AI agents

Deploy on channels in each workspace

Usage charged from $0.10 per conversation

AI services

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Tailor your AI agent template

Personalized for your business workflow  

Charged from $125 per hour  

Compare all features

Features

Free

Pro

Business

Messaging and conversations

Shared team inbox

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Team members can collaborate around AI and human agent chats

Omnichannel inbox

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Manage conversations from multiple channels in one inbox

Customizable webchat widget

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Brandable widget for web and mobile, with chat history

Conversation assignment

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Assign conversations to the appropriate agent in the workspace

Admin and agent user levels

Message analytics

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Dashboard to track message handling service levels

Broadcasts - coming soon

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Send outbound bulk messages and handle individual replies

Conversation notes

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Add internal comments to chats for members of your team

Attachments

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GDPR compliance

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Maintain compliance for message sending

Group chat - coming soon

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Chat with internal users and customers. Add AI to the chat

Conversation export - coming soon

Message forwarding - coming soon

Multiple workspaces

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Create upto 10 groups for additional inboxes and teams

Message notifications

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Receive system and email notifications for new messages

Omnichannel chat

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Start customer chat with webchat and proactively follow up with WhatsApp

Messenger and Instagram - coming soon

AI agent

Agent templates

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Access agent store with multiple agent templates

Knowledege base creation

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Creation of knowledge base containing business data as source for AI responses

FAQs

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Include FAQs as answering resource

Prompt creation - coming soon

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Bespoke prompts for your AI Agents

Contact details capture - coming soon

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AI captures customer's phone and email in chat and saves to contacts

Integration with AI platforms - coming soon

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Connect with your OpenAI Assistants and Voiceflow templates

Handover to human agents

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Assign AI chats to human agents for escalation

Contacts

Import contacts

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Chat assignment

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Define to which agent a contact's chats are assigned   

Create tags

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Segment contacts into groups for broadcast messaging etc

Customer portal - coming soon

Your questions answered

We're here to help - if you have additional questions, just click the chat widget below

Is an AI agent the same as a chatbot?

An AI Agent differs in a number of important ways from a chatbot. It's able to access only your company data for accurate answers, and autonomously take decisions and actions to get a specific job done. The result is that agents provide more accurate and personalised responses than chatbots, and also complete specific tasks, like following up with a customer.

Do you offer consultancy services?

Yes, we can work with you to understand your specific business workflow and adapt existing templates to reflect your processes. This would most likely involve making changes to system and user prompts, and/or enabling specific tool calling to access your systems and applications.   

Can I add my existing FAQs?

Yes, as part of a deployment of an AI agent, you can add your FAQs to your knowledge base, and prioritise these answers for questions that either have the exact, or similar meaning.  

Can I use my OpenAI account?

Yes, you can use your OpenAI account when using the AI Helpdesk in order to ensure that you'll not be charged for conversations that exceed the monthly allowance.

Can I add an AI agent I've built on another platform?

Yes, you'll be able to connect an AI agent or automation you've built on another AI platform like Voiceflow or OpenAI. This will allow you to deploy that agent over WhatsApp or webchat, and share it with other team members to manage and reply.

What is a agent template?

An agent template is a set of prompts and tools that can be executed by the AI agent to achieve a defined result. Specific actions can be completed as part of the template in order to respond to the customer, and take follow up actions, as required.  

What is the difference between your service and other helpdesk products?

We focus on turning conversations into actions. We do this by deploying AI - whether for initial marketing contact or post sales support - that connects to business applications or a human agent, and provides a real world outcome, such as sales appointment booked or ticket resolved.

How is Converso omnichannel?

AI or human agents can chat with customers over webchat and WhatsApp (other channels coming soon), and these can be managed from one inbox. You can also have omnichannel chats, where you can, for instance, start a conversation on webchat, and then follow up in the same chat on WhatsApp.

Can I deploy multiple AI agents?

Yes, you can deploy multiple AI agents by adding new workspaces - however you can only deploy one AI agent per workspace.  

What are the disadvantages of chatbots compared to AI agents?

Regular chatbots just respond deterministically to specific questions and can not easily vary their answers based on variables such as customer's response, chat history, account profile etc. They don't easily complete subsequent actions, such as updating contact details in a CRM, or proactively send a personalized follow up message to a customer.  

Can I capture a prospect's data?

Yes, you can capture your prospect's name, email and phone number, and store this data in contacts, to use for proactive follow up (if their approval is given).

How does human handover work?

The AI agent detects that the customer may not be satisfied with a response and suggests handing over the chat to a human agent, or the customer can just request to talk to a support agent. Alternatively, a human agent can take over the conversation at any time, with the customer seeing the message sender ID changing to the name of the support agent.

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