Special Early Access pricing!
Ends October 30th 2024

Simple and flexible pricing.

Make AI your first line customer support, and take the strain off your human agents. Manage AI + human chats in an omnichannel livechat helpdesk.
"Bring your own" AI Agent - or let us build it for you.

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Livechat Helpdesk

$19/month

Plus $199 one-off onboarding charge

For small teams that want to manage live chat via a shared inbox, plus have the option to add their own DIY AI Agent for first line sales and support

Everything in Helpdesk plus:

Upto 5 users

Upto 5,000 contacts

Webchat + SMS channels (WhatsApp as an add-on)

Seamless handover to human agents

Unlimited conversations and message history

Multiple groups and inboxes

Connect with Voiceflow and OpenAI Assistants

Live chat support

AI + Livechat Helpdesk

$49/month

Plus $99 one-off onboarding charge

For businesses that want a pre-configured customer support AI Agent that is integrated with their human customer support team

Everything in Livechat Helpdesk plus:

Unlimited users and contacts

AI Agent for customer support

Includes 300 AI conversations per month

Additional AI conversations at $0.10 each

Customer support template from Voiceflow

Custom knowledge base and FAQs

Multiple AI Agents (onboarding charges apply)

OpenAI GPT4 and GPT4o mini models

Livechat Helpdesk

$171/year

Plus $199 one-off onboarding charge

For small teams that want to manage live chat via a shared inbox, plus have the option to add their own DIY AI Agent for first line sales and support

Everything in Helpdesk plus:

Upto 5 users

Upto 5,000 contacts

Webchat + SMS channels (WhatsApp as an add-on)

Seamless handover to human agents

Unlimited conversations and message history

Multiple groups and inboxes

Connect with Voiceflow and OpenAI Assistants

Live chat support

AI + Livechat Helpdesk

$441/year

Plus $99 one-off onboarding charge

For businesses that want a pre-configured customer support AI Agent that is integrated with their human customer support team

Everything in Livechat Helpdesk plus:

Unlimited users and contacts

AI Agent for customer support

Includes 300 AI conversations per month

Additional AI conversations at $0.10 each

Customer support template from Voiceflow

Custom knowledge base and FAQs

Multiple AI Agents (onboarding charges apply)

OpenAI GPT4 and GPT4o mini models

Add-ons

WhatsApp

$20/month

Coming soon!
Add WhatsApp as a channel

Uses WhatsApp Business API, ideal for teams

Per number, conversations charged at standard WhatsApp rates

Bespoke services

$75/hour

Create bespoke AI Agents

Personalized templates for your business

OpenAI integrations

Compare all features

Features

Livechat Helpdesk

AI + Livechat Helpdesk

Messaging and conversations

Shared team inbox

Omnichannel inbox

Customizable webchat widget

Conversation assignment

Conversation visibility

Admin and agent user levels

Message analytics

Broadcast messaging

Conversation notes

Attachments

GDPR compliance

Auto responder

Group chat

Conversation export - coming soon

Message forwarding - coming soon

Multiple groups

Message notifications

Omnichannel chat

Messenger and Instagram - coming soon

AI Agent

Customer support template

Knowledege base creation

FAQs

Prompt creation

Contact details capture - coming soon

Integration with Voiceflow and OpenAI

Handover to human agents

Payments

Payment links

Real time accounting updates

Fully responsive mobile format

Payment options

Apple Pay and Google Pay

Contacts

Import contacts

Contact chat visibility

Create tags

Customer portal - coming soon

Your questions answered

You can use Converso to build your own AI Agent, or we can build it for you

Is an AI Agent the same as a chatbot?

An AI Agent differs in a number of ways from a chatbot. It's able to access only your company data for accurate answers, and autonomously take decisions and actions to get a specific job done. The result is that agents provide more accurate and personalised responses than chatbots, and also complete specific tasks, like following up with a customer.

What does onboarding include with AI Helpdesk?

We will load your product and business data to create a knowledge base, and create bespoke prompts in the relevant template (eg customer support) to get your AI Agent up and running in just a few days.

Can I add my existing FAQs?

Yes, as part of the AI Helpdesk, you can add your FAQs to your knowledge base, and prioritise these answers for questions that either have the exact, or similar meaning.

Can I use my OpenAI account?

Yes, you can use your OpenAI account when using the AI Helpdesk in order to ensure that you'll not be charged for conversations that exceed the monthly allowance.

Can I add my own AI Agent?

Yes, you can connect your own AI Agent that you've built in Voiceflow or OpenAI. You can do this by entering the relevant API key into Converso.

What is a template?

A template is a workflow or set of tasks to be executed by the AI Agent to achieve a defined result. Specific actions can be completed as part of the template in order to personalize the response for the customer.

What is the difference between your service and other helpdesk products?

We focus on enabling deployment of AI Agents that can complete a range of tasks (initially customer support). Most helpdesk providers just provide human agent capability to answer customers' questions, or offer integration with a "standard" chatbot that can't provide a specific outcome.

How is Converso omnichannel?

AI or human agents can chat with customers over webchat, SMS and WhatsApp, and these can all be managed from one inbox. You can also have omnichannel chats, where you can, for instance, start a conversation on webchat, and then follow up in the same chat on WhatsApp.

Can I deploy multiple AI Agents?

Yes, you can add multiple AI Agents by creating new groups - the only restriction is that you can only deploy one AI Agent per group.

What are the disadvantages of chatbots compared to AI Agents?

Regular chatbots just respond to specific questions and can not easily answer follow up questions based on varying parameters such as previous chat history, or account profile. They can also not easily complete subsequent actions, such as being able to save contact details, or proactively send a message to a contact.

Can I capture a prospect's data?

Yes, you can capture your prospect's name, email and phone number, and store this data in contacts, to use for proactive follow up (if their approval is given).

How does human handover work?

The AI agent detects that the customer is not satisfied with its response and suggests a handover to a human agent, or the customer can just request to talk to a support agent. Alternatively, a human agent can take over the conversation at any time, with the customer seeing the message sender ID changing to the name of the support agent.

Simple, all-inclusive pricing

It doesn’t cost you anything to see how much Converso can improve your team's productivity.

Free 14 day trial
Includes WhatsApp, SMS and payments, in one easy-to-use package (webchat coming soon!)

£27 / month (exc VAT)

Includes 1 x new or existing WhatsApp number and 10 x users
Additional WhatsApp numbers are just £15 / month (exc VAT)
Additional users are just £3 / month (exc VAT)

Save £££s on payments - zero premium on Stripe's card processing fees and zero Pay by Bank charges via Crezco

WhatsApp Business Cloud API services provided via 360dialog (www.360dialog.com)

WhatsApp conversations charged at the standard WhatsApp Business API rate (see WhatsApp pricing)

SMS services include first 100 texts per month, additional SMSs charged at 4p per text

SMS services presently only available in UK

Engage customers more effectively

Everything you need to connect your team with your customers over WhatsApp and other channels, in one easy-to-manage package.

Messaging and conversations

Shared team inbox

Omnichannel conversations (WhatsApp, SMS)

Webchat, Instagram, Messenger channels - coming soon

Assign conversations

Broadcast messaging

Archive conversations

Searchable conversations

Set conversation visibility

Message notifications

Conversation export - coming soon

GDPR compliant

Admin and agent user levels

Payments collection

Multiple groups and inboxes

Individual and group message analytics

Conversation notes

Message auto responder

Internal chat

Transfer conversations

Payments

Invoice and checkout templates

Payment options (Pay by Bank, Pay by Card)

Import invoices from Xero and Quickbooks to send over WhatsApp or SMS

Real time payments updates to/from Xero and Quickbooks

Recurring payments - coming soon

Payment links

Multi channel delivery (WhatsApp, text)

Pay via wallet - Apple Pay and Google Pay

Multiple currencies

Contacts

Import via CSV, or from Xero, Quickbooks

Tags

Customer portal - coming soon

Workflows

Personalised reminders and thank you messages

Multiple channel delivery

Branding

Custom payments domain - coming soon

Branded invoices and checkouts

Integrations

Xero

Stripe

Quickbooks

Crezco

Support

Email

Web chat