Special Early User pricing!
Ends September 30th 2024

Simple and flexible pricing.

"Bring your own" AI Agent - or let us build it for you.
Integrate your AI Agent with your existing team for a hybrid and omnichannel customer support / sales / marketing solution.     

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Helpdesk

$19/month

Plus $199 one-off onboarding charge

For builders who want to connect with their own AI Agent, deploy over multiple channels, and manage AI + human chats in a team inbox

Everything in Helpdesk plus:

Upto 5 users

Upto 5,000 contacts

Webchat + SMS channels (WhatsApp as an add-on)

Unlimited admins

Unlimited conversations and message history

Multiple inboxes (coming soon)

Connect with Voiceflow and OpenAI Assistant

Live chat support

AI Helpdesk

$49/month

Plus $99 one-off onboarding charge

For businesses that want a pre-configured AI Agent built around a customer support template, with access to their own data

Everything in Helpdesk plus:

AI Agent for customer support

Includes 300 AI conversations per month

Additional AI conversations at $0.10 each

Customer support template from Voiceflow

Build of knowledge base for file retrieval/RAG

Multiple AI Agents (onboarding charges apply)

OpenAI GPT4 and GPT4o mini models

Unlimited users

Helpdesk

$171/year

Plus $199 one-off onboarding charge

For builders who want to connect with their own AI Agent, deploy over multiple channels, and manage AI + human chats in a team inbox

Everything in Helpdesk plus:

Upto 5 users

Upto 5,000 contacts

Webchat + SMS channels (WhatsApp as an add-on)

Unlimited admins

Unlimited conversations and message history

Multiple inboxes (coming soon)

Connect with Voiceflow and OpenAI Assistant

Live chat support

AI Helpdesk

$441/year

Plus $99 one-off onboarding charge

For businesses that want a pre-configured AI Agent built around a customer support template, with access to their own data

Everything in Helpdesk plus:

AI Agent for customer support

Includes 300 AI conversations per month

Additional AI conversations at $0.10 each

Customer support template from Voiceflow

Build of knowledge base for file retrieval/RAG

Multiple AI Agents (onboarding charges apply)

OpenAI GPT4 and GPT4o mini models

Unlimited users

Add-ons

WhatsApp

$20/month

Add WhatsApp as a channel

Uses WhatsApp Business API, ideal for teams

Per number, conversations charged at standard WhatsApp rates

Bespoke services

$75/hour

Create bespoke AI Agents

Personalized templates for your business  

OpenAI integrations  

Compare all features

Features

Helpdesk

AI Helpdesk

Messaging and conversations

Shared team inbox

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Team members can collaborate around AI and human agent chats

Omnichannel inbox

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Manage conversations from multiple channels in one inbox

Customizable webchat widget

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Brandable widget for web and mobile, with chat history

Conversation assignment

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Assign conversations to the appropriate agent for response

Conversation visibility

Admin and agent user levels

Message analytics

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Dashboard to track message handling service levels

Broadcast messaging

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Send outbound bulk messages and handle individual replies

Conversation notes

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Add internal comments to chats for members of your team

Attachments

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Send media rich attachments such as videos, locations etc

GDPR compliance

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Maintain compliance for message sending

Auto responder

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Auto send fixed responses to customers

Group chat

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Chat with internal users and customers. Add AI to the chat

Conversation export - coming soon

Message forwarding - coming soon

Multiple groups - coming soon

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Create separate groups for additional team inboxes and defined users

Message notifications

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Receive system and email notifications for new messages

Omnichannel chat

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Start customer chat with webchat and proactively follow up with WhatsApp

Messenger and Instagram - coming soon

AI Agent

Customer support template

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Agent built with Voiceflow customer support template

Knowledege base creation

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Creation of knowledge base containing business's data as source for AI responses

FAQs

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Include FAQs as primary answering resource

Prompt creation

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Bespoke prompts for your AI Agents

Capture email and phone details

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AI captures customer's contact details in chat and saves to contacts

Integration with Voiceflow and OpenAI

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Connect with your OpenAI Assistants and Voiceflow templates

Handover to human agents

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Assign AI chats to human agents for escalation

Payments

Payment links

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Brandable  invoices and checkouts, payable over SMS and WhatsApp

Real time accounting updates

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Update Xero and Quickbooks with payment status

Fully responsive mobile format

Payment options

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Provide option for customers to Pay by Bank or Pay by Card

Apple Pay and Google Pay

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Provide one touch payments

Contacts

Import contacts

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Import contacts via CSV or from Xero, Quickbooks

Contact chat visibility

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Define to which agents a contact's chats are assigned to, and seen by  

Create tags

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Segment contacts into groups for broadcast messaging etc

Customer portal - coming soon

Your questions answered

You can use Converso to build your own AI Agent, or we can build it for you

Is an AI Agent the same as a chatbot?

An AI Agent differs in a number of ways from a chatbot. It's able to access only your company data for accurate answers, and autonomously take decisions and actions to get a specific job done. The result is that agents provide more accurate and personalised responses than chatbots, and also complete specific tasks, like following up with a customer.

What does onboarding include with AI Helpdesk?

We will load your product and business data to create a knowledge base, and create bespoke prompts in the relevant template (eg customer support) to get your AI Agent up and running in just a few days.  

Can I add my existing FAQs?

Yes, as part of the AI Helpdesk, you can add your FAQs to your knowledge base, and prioritise these answers for questions that either have the exact, or similar meaning.  

Can I use my OpenAI account?

Yes, you can use your OpenAI account when using the AI Helpdesk in order to ensure that you'll not be charged for conversations that exceed the monthly allowance.

Can I add my own AI Agent?

Yes, you can connect your own AI Agent that you've built in Voiceflow or OpenAI. You can do this by entering the relevant API key into Converso.

What is a template?

A template is a workflow or set of tasks to be executed by the AI Agent to achieve a defined result. Specific actions can be completed as part of the template in order to personalize the response for the customer.  

What is the difference between your service and other helpdesk products?

We focus on enabling deployment of AI Agents that can complete a range of tasks (initially customer support). Most helpdesk providers just provide human agent capability to answer customers' questions, or offer integration with a "standard" chatbot that can't provide a specific outcome.

How is Converso omnichannel?

AI or human agents can chat with customers over webchat, SMS and WhatsApp, and these can all be managed from one inbox. You can also have omnichannel chats, where you can, for instance, start a conversation on webchat, and then follow up in the same chat on WhatsApp.

Can I deploy multiple AI Agents?

Yes, you can add multiple AI Agents by creating new groups - the only restriction is that you can only deploy one AI Agent per group.  

What are the disadvantages of chatbots compared to AI Agents?

Regular chatbots just respond to specific questions and can not easily answer follow up questions based on varying parameters such as previous chat history, or account profile. They can also not easily complete subsequent actions, such as being able to save contact details, or proactively send a message to a contact.  

Can I capture a prospect's data?

Yes, you can capture your prospect's name, email and phone number, and store this data in contacts, to use for proactive follow up (if their approval is given).

How does human handover work?

The AI agent detects that the customer is not satisfied with its response and suggests a handover to a human agent, or the customer can just request to talk to a support agent. Alternatively, a human agent can take over the conversation at any time, with the customer seeing the message sender ID changing to the name of the support agent.

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