Our mission
At Converso, we understand the modern-day challenges of connecting with your customers and colleagues.
From customer support to internal collaboration and lead generation, interactions nowadays can be on a wide range of subjects, delivered over numerous networks and channels.
Our mission is to simplify this complexity, saving you time whilst improving the experience for your customers.
To make this possible, we’re working on integrating AI with your existing teams and processes, so AI Agents can be in the front line of communications, providing intelligence to every customer and internal interaction.
We’re starting with customer support, and will add other functions such as sales and lead generation in the near future.
And for reach, we've begun with live chat on the web (webchat), WhatsApp, and SMS, with plans to expand and cover more channels, including voice, in the future.
Our goal is simple - to make it easy to integrate AI with your existing human teams, and make life at work more productive, less stressful, and more fun!
Our vision
We see a future where AI is seamlessly integrated into every aspect of business communication, transforming customer interactions and internal collaboration. AI-powered agents will manage conversations across multiple channels throughout the customer journey, from product discovery to after-sales support.
These AI agents will provide quick, accurate, and personalized responses by leveraging a company knowledge base. Customers will effortlessly access support through their preferred channels, with seamless escalation to existing human teams for complex issues that require more empathy and understanding.
AI will save countless hours of human effort by managing first line responses, and internal collaboration will be revolutionized through AI tools that provide unique insights originating from company and customer data .
Our goal is to help businesses communicate more effectively. We're doing this through a hybrid solution of artificial + human intelligence, helping deliver an unrivalled level of customer care and agent productivity.
Our team
Chris Barley
Chris has extensive startup product development experience, successfully launching a number of high growth SaaS communications and billing services.
Gianluca Bonetti
Gianluca is a senior Java architect, and has built invoicing and payments systems for both large retail organizations and small service businesses.
Emilie West
Emilie has significant experience in Financial Services marketing and branding and is also a Non-executive Director of Events & Communications agency Live Group.
