Converso's mission is to make it easy for businesses to take advantage of AI without needing extensive investment or specialist knowledge.
AI is especially effective in enhancing customer support for technical businesses, or those with complex product offerings.
Example organizations include professional services companies such as insurance, finance, law or accounting, and SaaS and technology businesses.
The result: businesses can now provide AI-powered customer service without requiring big-company technical skills or funding, providing a level of support not matched with a human-only helpdesk.
In the not-too-distant future, customer-facing teams will increasingly use AI for every stage of the customer journey.
This paradigm shift in customer support will leverage AI's ability to provide quick and accurate responses from a wide variety of information sources and business content.
Product discovery, payment, after sales support, service renewal - AI Assistants can manage all these conversations over multiple channels, escalating to human agents only when required for more complex enquiries. This will save many hours of agent time and effort.
Customers too will benefit. Personalization will become the norm. We want to eliminate that frustrating search in your inbox for the "no-reply" email which contains somewhere your service and payment details, buried in that wordy 10 page PDF attachment!
Customer facing applications that are traditionally separate, such as CRM, ticketing and invoicing, can now become a single information source.
This means that AI Assistants, working with AI agents, can provide more accurate answers by using data from all relevant departments and applications, rather than relying on siloed data from one application.
This convergence of support, marketing and sales data will help businesses provide a seamless, enhanced customer journey, making life easier for customers and agents alike.
Chris has extensive startup product development experience, successfully launching a number of high growth SaaS communications and billing services.
Gianluca is a senior Java architect, and has built invoicing and payments systems for both large retail organizations and small service businesses.
Emilie has significant experience in Financial Services marketing and branding and is also a Non-executive Director of Events & Communications agency Live Group.
Jamie is an experienced front end developer, specializing in visual design, user flows, wireframes and application design.