Save agent time with AI-powered customer support
Reduce agent message volumes by 50% whilst improving customer service levels. Deploy your AI Assistant across multiple channels.
Increase helpdesk productivity
AI Assistants provide first line customer support, answering questions with high quality answers, freeing up human agents for more complex tasks.
Automate first line support
Deploy your own AI Assistant "trained" on your product and company data, so it answers customer queries without "hallucinating".
Handover to human agent
Assign more complex AI chats to a human agent, or save customer's email and phone number for later follow-up.
View chat transcripts
Messages from AI Assistant are displayed in team inbox for context, so no need for customers to repeat previous chat.
Boost customer satisfaction
Customers often struggle to find answers to common questions from a business website or product datasheet. AI Assistants can easily provide answers from a wide range of company information.
Fast, accurate responses
AI Assistant retrieves relevant data from your knowledge base or website, and responds to customers accurately and instantly, increasing trust.
Seamless agent input
For more in-depth questions, no need to raise a ticket and wait for a reply - a human agent can jump in during the chat.
Customer portal (coming soon)
Users can log in to view their chat history, review documents, pay invoices - at their own convenience.
How to get started
You can "bring your own AI Assistant" (or we can build it for you) and integrate it with your Converso helpdesk, in a few minutes, without any code.
Build an AI Assistant
Create a Custom GPT on OpenAI or build an assistant on Voiceflow, and train it on your data.
Create your helpdesk
Connect to Converso, deploy your AI Assistants across multiple communication channels, define groups, invite agents, and import contacts.
Chat with your customers!
Now you're ready to answer customers' queries 24/7, with ability to scale if you need.
Reach customers wherever they are
Deploy your AI Assistant on your customers’ favourite channel to provide true omnichannel customer support.
Integrate AI Assistant with livechat agents
Use the WhatsApp Business API to receive customer messages and send responses. Set up in a couple of minutes, no code required.
Add our widget to your website with your own branding. Or embed a link on a page of your site, or on social media.
SMS and more...
Connect too over SMS, with Messenger, Instagram and Slack coming soon….
Boost lead generation
If you delay responding to customers' queries, you can loose sales. With a lead generation AI Assistant, you can respond instantly to your prospects' questions, increasing close rate.
Schedule a call
Fix a date when it's more convenient for your customer to talk
Involve a human
Handover to a sales agent during the chat when there's an intent to buy
Add contact to CRM
Save your prospect's name, email and phone number in Contacts, or populate in external CRM
WhatsApp follow up
Proactively follow up webchat with an automated WhatsApp message, or create an outbound campaign
Collaborate as a team
Make it easy to manage customer conversations on multiple channels by working as a team around one space.
One shared inbox
Multi-channel messages, internal chat, notes etc are all managed in one inbox. No more messages spread across different inboxes or stuck on personal devices.
Create workspaces for each AI Assistant or Custom GPT, each with its own inbox for easy demarcation. Define agents and create logins specific for each group.
Make sure the most skilled team member responds to a customer question, increasing the team’s productivity.
We use Voiceflow to automate communication and backoffice processes. This helps save time and increases efficiency for repeated actions.
Fetch user data, collect a payment, create a calendar event - multiple actions can be part of a single workflow
Upload customer info to your CRM, or extract financial data from your accounting app - with APIs it's easy to connect to other systems
Use latest customer data to populate messages in your chat for that personal touch
Benefits of an intelligent helpdesk
Add AI to your helpdesk and give your agents superpowers!
No need to work anti-social hours
AI keeps on going 24/7, taking away the need for agents to work out-of-hours
More rewarding work
Agents now have the time to add real value to customers by working on more strategic issues
Customer login for personalised AI, so the AI Assistant can answer questions specifically on the customer's own data
AI can analyze and summarise conversations, identify trends and be proactive in tackling upcoming issues
All conversations are archived in a tamper-proof secure central repository, providing GDPR compliance and easy auditing*
Define which staff members have visibility of defined customers’ conversations
Frequently asked questions
What does Converso do?
Converso is an AI powered helpdesk that enables businesses to connect their own AI Assistant with a shared team inbox, thereby automating first line customer support and reducing workload for front line agents. AI Assistants can be connected to different channels, such as webchat, WhatsApp, SMS, and conversations can be transferred to a human agent in the event that the query is too complex for the AI Assistant to manage.
Converso also enables outbound conversations via WhatsApp and SMS, managed via the same inbox, for proactive customer engagement.
Why is Converso different?
At Converso, we’ve built our service so that it’s easy for businesses to leverage the increasing power of AI platforms and automation tools. We provide flexibility to build your own tailored assistant or chatbot based on your own data, and connect it with our helpdesk solution. Traditional customer service and helpdesk tools make it difficult or expensive for businesses to integrate AI, or they provide no AI capabilities at all. Here at Converso, we believe you should be able to “plug and play” with your own AI assistant, making it easy and cost effective to benefit from this paradigm shift in customer engagement.
Which platforms does Converso integrate with?
Converso connects with OpenAI so you can deploy your own Custom GPT (via the Assistants API) across webchat, WhatsApp and SMS, connecting with your customers wherever they are, or exposing it to your internal users. We also connect with Voiceflow, so you can create your own automations and assistants, and also deploy these across multiple communication channels.
What is an AI Assistant?
An AI assistant is similar to a chatbot, but one that is “trained” on your own data. You upload information specific to your business, such as your website, product descriptions etc, and the assistant is then able to answer questions accurately only using this data. Assistants use LLMs (large language models) to answer questions in a conversational and natural style, similar to ChatGPT.
What's your story?
We originally started Converso to help businesses engage with their customers and clients more effectively using messaging channels such as WhatsApp and SMS. Our platform made it easier to manage support and marketing messages, and increase team productivity, by assigning conversations to agents and enabling collaboration around individual customer conversations. We also focused on payment integration, reducing friction in the collection process by sending invoices and checkouts to customers over channels such as WhatsApp, achieving higher open rates and reduced payment times. We believe AI will impact all of these areas of communication, and it’s our aim now to build these new capabilities into the basic building blocks of our product.