Save agent time with AI-powered customer support
Reduce agent message volumes by 50% whilst improving customer service levels. Deploy your AI Agent across multiple channels.
SMS
Webchat
"Converso’s AI helpdesk has reduced the volume of insurance policy queries that the support team answer by at least 50%, through easy integration of our AI Agent with our human agents. Together with a future use for lead gen, it has the potential to revolutionize our business!"
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Increase helpdesk productivity
AI Agents provide first line customer support, answering questions with high quality answers, freeing up human agents for more complex tasks.
Automate first line support
Deploy your own AI Agent "trained" on your product and company data, so it answers customer queries without "hallucinating".
Handover to human agent
Assign more complex AI chats to a human agent, or save customer's email and phone number for later follow-up.
View chat transcripts
Messages from AI Agent are displayed in team inbox for context, so no need for customers to repeat previous chat.
Boost customer satisfaction
Customers often struggle to find answers to common questions from a business website or product datasheet. AI Agents can easily provide answers from a wide range of company information.
Fast, accurate responses
AI Agent retrieves relevant data from your knowledge base or website, and responds to customers accurately and instantly, increasing trust.
Seamless human input
For more in-depth questions, no need to raise a ticket and wait for a reply - a human agent can jump in to create a live chat.
Customer portal (coming soon)
Users can log in to view their chat history, review documents, pay invoices - at their own convenience.
How to get started
You can "bring your own AI Agent" (or we can build it for you) and then integrate it with your Converso helpdesk, in a few minutes, without any code.
1
Build an AI Agent
Create an Assistant on OpenAI or build an agent on Voiceflow, and train it on your data.
2
Create your helpdesk
Connect to Converso, deploy your AI Agent across multiple channels, create a workspace, invite users, and import contacts.
3
Chat with your customers!
Now you're ready to answer customers' queries 24/7, with ability to scale if you need.
Power your helpdesk with AI
We make it easy to build your own AI Agent, provide access to customers over multiple channels, and integrate it with your support team.
Reach customers wherever they are
Deploy your AI Agent on your customers’ favourite channel to provide true omnichannel customer support.
Integrate omnichannel AI Agent with livechat agents
Use the WhatsApp Business API to receive customer messages and send responses. Set up in a couple of minutes, no code required.
Webchat
Add our widget to your website to livechat with your customers. Or embed a link on a page on your site, or on social media.
SMS and more...
Connect over SMS, with Messenger, Instagram, Slack coming soon….
Boost lead generation
If you delay responding to customers' queries, you can loose sales. With a lead generation AI Agent, you can respond instantly to your prospects' questions, increasing close rate.
Schedule a call
Fix a date when it's more convenient for your customer to talk
Involve a human
Handover to a sales agent for live chat when there's an intent to buy
Add contact to CRM
Save your prospect's name, email and phone number in Contacts, or populate in external CRM
WhatsApp follow up
Proactively follow up webchat with an automated WhatsApp message, or create an outbound campaign
Collaborate as a team
Make it easy to manage customer conversations on multiple channels by working as a team around one unified inbox.
One shared team inbox
Multi-channel messages, internal chat, notes etc are all managed in one inbox. No more messages spread across different inboxes or stuck on personal devices.
Multiple workspaces
Create a workspace for each AI Agent or OpenAI Assistant, each with its own inbox for easy demarcation. Define team members and select channels over which to deploy.
Transfer chats
Make sure the most skilled team member in any group responds to a customer question, increasing the team’s productivity.
Power your helpdesk with AI
We make it easy to build your own AI Agent, provide access to customers over multiple channels, and integrate it with your support team.
Automate workflows
We use Voiceflow to automate communication and backoffice processes. This helps save time and increases efficiency for repeated actions.
Automate actions
Fetch user data, collect a payment, create a calendar event - multiple actions can be part of a single workflow.
Connect apps
Upload customer info to your CRM, or extract financial data from your accounting app - with APIs it's easy to connect to other systems.
Personalise communications
Use latest customer data to populate messages in your chat for that personal touch.
Benefits of an intelligent helpdesk
Add AI to your helpdesk and give your agents superpowers!
No need to work anti-social hours
AI keeps going 24/7, taking away the need for agents to work out-of-hours
More rewarding work
Human agents now have the time to add real value to customers by working on more strategic issues
Coming soon
Customer login
Customer login for personalised AI, so the AI Agent can answer questions specifically on the customer's own data
Coming soon
Spot trends
AI can analyze and summarise conversations, identify trends and be proactive in tackling upcoming issues
GDPR compliance
All conversations are archived in a tamper-proof secure central repository, providing GDPR compliance and easy auditing*
Message confidentiality
Define which staff members have visibility of defined customers’ conversations