The API also has other benefits over the standard WhatsApp app:
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Engage with customers over their favourite channel - WhatsApp, webchat, Messenger or SMS - and keep it simple by managing all conversations and payments from one place.
Define specific staff members to have visibility of certain conversations so your client's messages remain confidential.
All messages, notes, client details and internal chat are managed in one place - no more data siloed in multiple inboxes, or stuck on personal devices.
All conversations are archived in tamper-proof storage, for easy auditing and client reviews. Client data is exportable to management and storage systems.
Enable your clients to pay you seamlessly as part of a conversation.
Send your payment request via WhatsApp or SMS to be sure it gets noticed and actioned.
Offer clients the convenience of two-click card or bank payment, without any data input.
Sync with invoices in Xero and Quickbooks and automate payment reconciliation.
WhatsApp messages are asynchronous so don’t require immediate response, making it easier for an agent to reply when time permits.
A WhatsApp webchat conversation remains open after the browser session ends, so your prospect can respond when it’s convenient for them.
With WhatsApp you can proactively follow up with a client after they initially make contact - ideal for upselling or ongoing support.
The API also has other benefits over the standard WhatsApp app:
Create WhatsApp message templates with rich media (images, video), call to action buttons for quick response, and chatbots for saving agent time.
Reach out to 1000s of contacts with personalised message templates and detailed delivery reports.
Converso’s API allows easy integration with third party software apps, such as CRM , accounting, payments, and PMS.
All messages are captured in centralised secure storage for quick retrieval, and easy deletion if required by the client.
User permissions restrict unauthorized access to client conversations.
Viewing of conversations can be restricted to specific users to maintain client confidentiality
