Save agent time with your own AI chatbot
Reduce your workload answering customer questions by deploying an AI chatbot (powered by ChatGPT) to do it for you!
Integrate the chatbot with your support workflow so more complex enquiries are easily transferred to your team of agents.
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Partnered with awesome global companies!
Tailored replies based on your data
Build your own custom chatbot (based on ChatGPT) that provides accurate, on-topic responses to customer's product and technical question. No human input required!
Trained on your website, help documents, knowledge base articles, videos, support emails etc
No more search boxes - just replies in natural language, in your own tone
Simple set up takes just a few minutes - upload your data, and your chatbot is ready to go!
Provide support anytime, anywhere
Customers nowadays demand rapid response, wherever they are. Now you can connect instantly, 24/7, over popular channels such as webchat, WhatsApp, SMS, or use a branded link.
Easy and convenient for customers to access support via their phone number, or via a QR code
Add a webchat widget to your site to provide prospects and browsers quick responses to product and support questions
Paste a link in online adverts, newsletters etc so customers can chat about your product via a dedicated chat window
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Easy handover when an agent is required
All agent and bot chats are saved in a shared team inbox for visibility and assignment.
Chats for a human are assigned to the inbox of an agent(s) for quick response
Spot trends in questions from review of customers' chats, and use it to refine your chatbot's response
Add team notes to chats for more productive collaboration with other agents
Blend AI and human agents to provide quicker, more accurate responses to customers' questions, 24/7
Work as a team with the chatbot, and set criteria for when the chat should be transferred to a human
Coming soon: customer login for personalised AI, so the chatbot can answer questions on the customer's own data
Send invoices and checkouts as part of the chat so you can convert browsers to customers in the same conversation
Realtime feed of all AI conversations helps analyse trends, and can be shared amongst your team
Archive all conversations in one secure central repository for GDPR compliance
Save time and effort
Your customer support chatbot means that agents aren't required during anti-social hours to provide customer responses PLUS it assists agents for when they do need to answer a message:
Prompts on best answer to help agent draft a response
Chatbot responses are transferred for context so no need to repeat details, saving time for agents and customers
Coming soon - conversation summaries provided so the agent is quickly upto speed on topic and content
